I've had a mixed experience with them.
Positive: I live in Brooklyn, NY and would NEVER be able to deal w/ 25 chicks from the other hatcheries. MPC made this possible. I got my 3 chicks yesterday and they are perky and gorgeous.
Negative: I've had problems with almost everything else I've ordered from them. I ordered a 12" chick feeder. I received an 18" feeder, which didn't fit in my brooder. It turns out it was a mistake on their website and they don't offer a 12" feeder. They told me to keep it, but I still haven't been credited the amount + shipping.
I just opened up the chick crumbles and they have tiny bugs crawling in them. I'm hesitant to call them up because the whole chick feeder debacle. Everyone is very nice on the phone, but it takes several tries to rectify problems.
My chicks seem to like the little bugs. Is this a bad thing? The grain doesn't smell or seem "off" in any other way. Do I need to dump it, or can the girls enjoy some live protein??