I ordered six silkies when the chicks arrived one was doa and one was severely disabled unable to walk the next day one that seemed perfectly healthy died and two hours later the disabled chick died I called and they were very understanding and kind they asked if I want a refund or a reshipment. I said I wanted a refund but changed my mind this afternoon and called back the silkies cost so much I was able to get 3 assorted polish pullets and 5 assorted brown egg layers that are scheduled to deliver September 9th I just hope that I get a good shipment.