- Oct 29, 2007
- 848
- 9
- 151
Settin'_Pretty :
I've been watching these discussions for the last few days now and find this pretty troubling.
I've had very good experiences with the hatchery that has been discussed here.
What I find troubling is that they were informed about this discussion and they have chosen not to respond against or in favor of or to offer any kind of support or suggestions.
Sadly their lack of response is calling in to question now the good feelings and relationship I've had with them in the past.
Their silence on this matter can only serve to make matters worse, I hope they will realize this before irreparable harm is done.
I think this question should be directed at them specifically. I don't know how big of an operation they have, but maybe the answer is to call them and ask to speak to a public relations person. They usually handle communication of issues like this.
I spoke to one of the ladies there this morning. (not about the sickness issue, it was about my order) She was very helpful, respectful and resolved my problem right away. (shipped wrong amount and some wrong breeds; I think my order was packed the last hour of the day. LOL!) She asked if I wanted the correct chicks shipped or a credit. I asked for the credit and I told her why (unresolved sickness issue). She told me to be sure and call back if any problems with the chicks arose. That statment right there tells me they're aware something is going on. I didn't dig any deeper as I don't have sick chicks (yet).
Again, folks, please remember that they didn't do this on purpose. I give them the benefit of doubt. I also give them some time to try and figure out what is going on before they start making phone calls, sending emails, etc. Remember they have thousands of shipments to track down by batch numbers, track the batches back to the respetive equipment, back to the breeder they got the eggs from, test all the equipment, etc. I'm in the business of finding things that are broken and isolating the root cause. The worst thing anybody can do is go running off with the wrong root cause and reccomend actions that could make things worse.
Give them some time, and if you have specific questions, instead of speculating/theorizing/almost-slandering here, give them a call and ask the horses mouth.
Remember to be POLITE!
Toll Free Phone: 800.456.3280
I've been watching these discussions for the last few days now and find this pretty troubling.
I've had very good experiences with the hatchery that has been discussed here.
What I find troubling is that they were informed about this discussion and they have chosen not to respond against or in favor of or to offer any kind of support or suggestions.
Sadly their lack of response is calling in to question now the good feelings and relationship I've had with them in the past.
Their silence on this matter can only serve to make matters worse, I hope they will realize this before irreparable harm is done.
I think this question should be directed at them specifically. I don't know how big of an operation they have, but maybe the answer is to call them and ask to speak to a public relations person. They usually handle communication of issues like this.
I spoke to one of the ladies there this morning. (not about the sickness issue, it was about my order) She was very helpful, respectful and resolved my problem right away. (shipped wrong amount and some wrong breeds; I think my order was packed the last hour of the day. LOL!) She asked if I wanted the correct chicks shipped or a credit. I asked for the credit and I told her why (unresolved sickness issue). She told me to be sure and call back if any problems with the chicks arose. That statment right there tells me they're aware something is going on. I didn't dig any deeper as I don't have sick chicks (yet).
Again, folks, please remember that they didn't do this on purpose. I give them the benefit of doubt. I also give them some time to try and figure out what is going on before they start making phone calls, sending emails, etc. Remember they have thousands of shipments to track down by batch numbers, track the batches back to the respetive equipment, back to the breeder they got the eggs from, test all the equipment, etc. I'm in the business of finding things that are broken and isolating the root cause. The worst thing anybody can do is go running off with the wrong root cause and reccomend actions that could make things worse.
Give them some time, and if you have specific questions, instead of speculating/theorizing/almost-slandering here, give them a call and ask the horses mouth.
Remember to be POLITE!
Toll Free Phone: 800.456.3280