My chicks, purchased from McMurray and delivered on 3/3/08 were doing fairly well until yesterday. I thought that I may have lucked out and dodged a bullet. Now, suddenly, several are showing ominous symptoms. They have been segregated. Two cannot stand and are flopped over unable to stand or balance sitting. They are experiencing neck tremors as if they are listening to imaginary rap music. Several others have been segregated with them, with lesser though very similar symptoms. None of the segregated chicks can stand.
I contacted McMurray today and upon attempting to learn if they are investigating this issue was promptly read a truly pathetic prepared statement. After being transferred and speaking to who was identified as their key man on this situation, Bud Wood, I became convinced of a few things. McMurray Hatchery is looking at this issue from a purely economical stand point. It's easier and cheaper for them to reimburse individuals for their loss rather than to attempt to determine what's going on with the chicks that folks like me purchased. My conversation has convinced me that nothing and I mean nothing is being done at McMurray Hatchery to assess and attempt to address this situation. How do I know? He wasn't interested in learning anything about what my chicks are experiencing or anything about my methods of chick rearing. He did, however, quickly make clear that he would see to it I'm reimbursed for my losses. He said I'd know within "a few weeks" how many chicks I'd need reimbursement for, since these things "run their course quickly.". And he was a pleasant man to speak to. What should they be doing, in my opinion ? At the very least they should be gathering specific information from those who purchased chicks who are suffering these deadly symptoms to determine if some type of epidemiological pattern might reveal insights into a possible cause. I know that's what I'd be doing if I ran the business. In addition, I'd target specific customers and pay to have a small representative batch of chicks undergo necropsies to further determine if a pattern may exist. Both of these things could be done easily and cheaply. I wouldn't simply prepare a statement to be read to customers over the phone and offer to reimburse them, though I suppose the latter deserves some praise.
He did go so far as to say that my chicks cannot have AE since the parent flock that produced the eggs all have long since received vaccinations against Mareks, AE and "many, many"other avian diseases and illnesses. He learned this from "the vaccination vetrinarian".
I feel a little let down by this phone conversation. Although it is commendable to be quickly offered a $2.00 credit for each dead chick, I would feel much more confident if I was told that they care about learning whether they supplied unhealthy chicks and had some plan of attack to determine if a problem on their end exists. But I was told neither of those things, neither specifically nor in so many words.
Don't under any circumstances refrain from doing business with McMurray based upon my experience. I was led to them by referrals from many satisfied customers. I received these referrals from experienced poultrymen and women. Also, I've learned that many farmers make decisions based predominately on economics alone. But nothing in this post is embellished or inaccurate. Take from it what you can.