Oh this is aweful. Did this go on a credit card? We use Discover Card and if you call them and file a complaint they will do a charge back to the business and credit you. You could show them this photo. You can show the photo to the merchant first and request a full refund, so they avoid the chargeback. I'd be happy to help you clean your coop, if you live nearby. I'm over by Utica. I clean out the chicken coop about every 5 days or so, it stays good for a while because it's only the 3 little bantams. I'm getting good at coop cleaning.

They keep their nesting boxes immaculate, make it easy for me.