Okies in the BYC The Original

[TJ's Na-Na]

Is my understanding that if a complaint is filed, PayPal will
contact you. You have bent over backwards trying to please
this yo-yo and have your emails to prove it. So let them do
their thing and let PayPal tell them to "guess again".

Is a shame, but there are lots of "them" out there.

Don't lose any sleep over it. Have a good one !

 

[Stray]

Well.... I got the chicks today...
out of 26 chicks we got 11 alive... for now....

Three of the Cochins aren't doing so well... We only have one polish that survived out of 15.. We named her Spaz because anything that goes near the feeder or waterer she'd be right there to make sure that it wasn't all gone... Anyways I;m just glad they're resending our order.

 

[okcarla]

Luckily, this person that bought the eggs did it thru here from my ad on the Buy Sell Trade forum on Backyardchickens and not on eBay. eBay will not allow a seller to post negative feedback on a buyer, regardless of what the buyer does. I think if he files for his money back on paypal I will at least be able to respond to his claim? I'm not sure about that though. But, I have all his messages he's sent me, and have all my replies showing that I've offered to replace the broken eggs that he paid for for the cost of shipping, and I even said I'd send the 2 extra eggs he demanded ... just for the cost of shipping.

 

[okcarla]

Quote:
So sorry to hear about the poor babies.

 

[Teach97]

Wish I could feel sorry for you and go to the auction as well!

By the way Okies...just got in a bunch of ring neck pheasant eggs and the guy still has bunches more...if you are interested holler I will shoot you his email

 

[poultryand bees]

Quote:
Here is information from the PayPal site about what a seller can do about a dispute:

Step 1 - Receive notification of dispute

By opening a dispute, a buyer is asking for your help to resolve a problematic transaction before escalating it to a PayPal claim or filing a credit card chargeback. Common reasons for opening a dispute include:

They haven't received the purchased item.
The item received is significantly different from your description.
You can communicate directly with the buyer to clear up any misunderstandings and resolve the issue. If you agree to a solution, PayPal protects you if the buyer later files a chargeback.


Step 2 - Negotiate to resolve dispute

Once a dispute is opened, you and the buyer have 20 days to resolve it or escalate to a PayPal claim.

You can review the buyer's message and post a reply in the Resolution Center. This is your opportunity to communicate directly and resolve the issue. Communicate clearly and include suggestions about how you can resolve the dispute, such as through a full or partial refund.

PayPal can view all posted messages in case the dispute is escalated to a claim.

We hold all funds related to the transaction until the dispute is resolved or closed. The buyer is less likely to escalate a dispute to a PayPal claim if you are working together on a solution.


Step 3 - Dispute is closed or escalated to a claim

The buyer can close a dispute at any time if you reach an agreement.

If you are unable to resolve the issue, you or the buyer may escalate it to a PayPal claim within 20 days of opening the dispute. We automatically close disputes after 20 days. A closed dispute cannot be reopened or escalated to a PayPal claim.

The buyer is less likely to escalate a dispute to a PayPal claim if you are working together on a solution.


Step 4 - We investigate and resolve claim

By escalating a dispute to a claim, you or the buyer is asking PayPal to review it and decide the outcome.

We try to resolve cases within 30 days, but complex cases may take longer to investigate, deliver a final decision, release any funds, and close the case.

You and the buyer may be subject to specific deadlines for new information. We use the messages exchanged in the Resolution Center, along with other details, to determine the outcome.

You can track the progress of your claim and respond to requests for information in the Resolution Center.

We notify you when we come to a final decision.

***********************
sounds like the worst case scenario is that PayPal holds what was paid by the buyer while the transaction is in dispute - if they resolve against you, they may refund some or all of the buyer's money

Good luck~

 

[poultryand bees]

Quote:
And you also know that the chickens don't sell until they have sold all the stuff outside and the goats and the stuff inside........

 

[poultryand bees]

Quote:
I don't want to mess with getting a non-commercial breeder's license - does he have any kinds of pheasant eggs other than ring-neck?

 

[okcarla]

Quote:
Here is information from the PayPal site about what a seller can do about a dispute:

Step 1 - Receive notification of dispute

By opening a dispute, a buyer is asking for your help to resolve a problematic transaction before escalating it to a PayPal claim or filing a credit card chargeback. Common reasons for opening a dispute include:

They haven't received the purchased item.
The item received is significantly different from your description.
You can communicate directly with the buyer to clear up any misunderstandings and resolve the issue. If you agree to a solution, PayPal protects you if the buyer later files a chargeback.


Step 2 - Negotiate to resolve dispute

Once a dispute is opened, you and the buyer have 20 days to resolve it or escalate to a PayPal claim.

You can review the buyer's message and post a reply in the Resolution Center. This is your opportunity to communicate directly and resolve the issue. Communicate clearly and include suggestions about how you can resolve the dispute, such as through a full or partial refund.

PayPal can view all posted messages in case the dispute is escalated to a claim.

We hold all funds related to the transaction until the dispute is resolved or closed. The buyer is less likely to escalate a dispute to a PayPal claim if you are working together on a solution.


Step 3 - Dispute is closed or escalated to a claim

The buyer can close a dispute at any time if you reach an agreement.

If you are unable to resolve the issue, you or the buyer may escalate it to a PayPal claim within 20 days of opening the dispute. We automatically close disputes after 20 days. A closed dispute cannot be reopened or escalated to a PayPal claim.

The buyer is less likely to escalate a dispute to a PayPal claim if you are working together on a solution.


Step 4 - We investigate and resolve claim

By escalating a dispute to a claim, you or the buyer is asking PayPal to review it and decide the outcome.

We try to resolve cases within 30 days, but complex cases may take longer to investigate, deliver a final decision, release any funds, and close the case.

You and the buyer may be subject to specific deadlines for new information. We use the messages exchanged in the Resolution Center, along with other details, to determine the outcome.

You can track the progress of your claim and respond to requests for information in the Resolution Center.

We notify you when we come to a final decision.

***********************
sounds like the worst case scenario is that PayPal holds what was paid by the buyer while the transaction is in dispute - if they resolve against you, they may refund some or all of the buyer's money

Good luck~

Thank you Maribeth! That answers my questions. I guess I'll just wait for this person to file a dispute and go from there.

 

[dizzychicken]

If anyone needs some gorgeous Welsummer eggs or Easter egger eggs. I got some ready to ship!