- May 25, 2014
- 110
- 51
- 151
If anyone can recommend a coop that:
1) has wheels
2) is plastic, metal, or aluminum
3) has a run with flared bottom to deter digging predators
4) reasonable price
I'm all ears, please tell us, because I thought the Omlet Eglu "go UP" was that product. Unfortunately it is a British Unicorn that apparently doesn't exist and if it did, it would be made in China.
It is impossible to order the Omlet Eglu "go UP" and if you do, their customer service will continually lie about when it will arrive, will tell you that you entered your credit card information wrong, and then cancel your order removing you from the queue.
I just phoned the two UK numbers directly at 1:00 pm their time today (Tuesday) and nobody picked up. If you call their US number you will never get anyone to pick up and Clare will phone you 1 - 3 days later.
UK numbers:
Phone: 0845 450 2056 or 01295 750 094.
See this email trail below:
=====================
Clare,
I demand to speak with your manager immediately.
You minimally exceptionally sorry excuse for a carbon footprint…
1) You refuse to apologize for what *you* did wrong. You keep telling me I did something wrong. You tell me I must have used a credit card your company doesn’t accept or that I entered digits improperly. Nothing could be further from the truth.
2) I did enter my VISA card correctly, it was pending, it showed up on my credit card company's computer system. Obviously card information “went through” for it to end up in their database. You simply waited too long to actually go through with the transaction and the credit card company won’t let pending transactions sit indefinitely.
3) You consistently lie - you say the shipment will arrive end of July, then August, now you say September but you cannot promise that either… and now you claim you never said it would arrive in August or end of July that it was “always” September. You are an habitual liar.
4) You do nothing to rectify the situation. You don’t offer an upgrade to another coop system when you had them still in stock. You don’t offer a discount on our order as an apology for when you actually do ship something. You don’t do anything at all and you are totally ok with that.
5) You have now cancelled our order thus taking us completely out of the queue.
6) You are now asking me to keep looking for whenever stock might be in. Stock was already in, when I placed my order there was no warning and no stated delay. You took our credit card information and did nothing with it. How dare you suggest that we keep looking for stock and place a “fresh” order. How much “American Time” do you think I have on my hands? The *only* reason I’m still interested in your product is because it is what my wife wants and she thinks is the best. You now say the product is Chinese… we are paying top dollar for Chinese? I thought this was a British product. No place on your site do you say the product comes from China… you are not up front with people!
You are making it impossible for us to even order your product.
We need these two coops so we can let a friend babysit our pets while we go on vacation. You have made our vacation plans impossible. By not processing our order when we placed it, then telling us it would be the end of July, then August… now September? Why don’t you be up front and let us know from the beginning? “Inconsiderate” doesn’t even come close to explaining your behavior.
Your customer service is not OK.
I am not asking you, I’m telling you to put me in touch with your superior officer
=====================
On Aug 9, 2016, at 5:54 AM, Clare Lazzari <[email protected]> wrote:
Hello Aaron
Just returning your phone message.
Aaron, I have cancelled your order so that you can place a fresh one and have the card information captured again correctly when placing it so when it comes to shipping it in September when the stock has arrived from China there are no further issues.
No card information was sent through with the initial order to us when it was placed so there is nothing on file to charge the order to unfortunately when we are ready to ship it out.
If you go ahead and place a fresh order when you are ready I will check that the card details have been captured correctly and let you know.
As I said, we won't have the product back in stock till September, as soon as we do will with then be able to charge the card and have your order sent out to you straight away.
Best regards
Clare Lazzari
Omlet USA
www.omlet.us
646 434 1104
1) has wheels
2) is plastic, metal, or aluminum
3) has a run with flared bottom to deter digging predators
4) reasonable price
I'm all ears, please tell us, because I thought the Omlet Eglu "go UP" was that product. Unfortunately it is a British Unicorn that apparently doesn't exist and if it did, it would be made in China.
It is impossible to order the Omlet Eglu "go UP" and if you do, their customer service will continually lie about when it will arrive, will tell you that you entered your credit card information wrong, and then cancel your order removing you from the queue.
I just phoned the two UK numbers directly at 1:00 pm their time today (Tuesday) and nobody picked up. If you call their US number you will never get anyone to pick up and Clare will phone you 1 - 3 days later.
UK numbers:
Phone: 0845 450 2056 or 01295 750 094.
See this email trail below:
=====================
Clare,
I demand to speak with your manager immediately.
You minimally exceptionally sorry excuse for a carbon footprint…
1) You refuse to apologize for what *you* did wrong. You keep telling me I did something wrong. You tell me I must have used a credit card your company doesn’t accept or that I entered digits improperly. Nothing could be further from the truth.
2) I did enter my VISA card correctly, it was pending, it showed up on my credit card company's computer system. Obviously card information “went through” for it to end up in their database. You simply waited too long to actually go through with the transaction and the credit card company won’t let pending transactions sit indefinitely.
3) You consistently lie - you say the shipment will arrive end of July, then August, now you say September but you cannot promise that either… and now you claim you never said it would arrive in August or end of July that it was “always” September. You are an habitual liar.
4) You do nothing to rectify the situation. You don’t offer an upgrade to another coop system when you had them still in stock. You don’t offer a discount on our order as an apology for when you actually do ship something. You don’t do anything at all and you are totally ok with that.
5) You have now cancelled our order thus taking us completely out of the queue.
6) You are now asking me to keep looking for whenever stock might be in. Stock was already in, when I placed my order there was no warning and no stated delay. You took our credit card information and did nothing with it. How dare you suggest that we keep looking for stock and place a “fresh” order. How much “American Time” do you think I have on my hands? The *only* reason I’m still interested in your product is because it is what my wife wants and she thinks is the best. You now say the product is Chinese… we are paying top dollar for Chinese? I thought this was a British product. No place on your site do you say the product comes from China… you are not up front with people!
You are making it impossible for us to even order your product.
We need these two coops so we can let a friend babysit our pets while we go on vacation. You have made our vacation plans impossible. By not processing our order when we placed it, then telling us it would be the end of July, then August… now September? Why don’t you be up front and let us know from the beginning? “Inconsiderate” doesn’t even come close to explaining your behavior.
Your customer service is not OK.
I am not asking you, I’m telling you to put me in touch with your superior officer
=====================
On Aug 9, 2016, at 5:54 AM, Clare Lazzari <[email protected]> wrote:
Hello Aaron
Just returning your phone message.
Aaron, I have cancelled your order so that you can place a fresh one and have the card information captured again correctly when placing it so when it comes to shipping it in September when the stock has arrived from China there are no further issues.
No card information was sent through with the initial order to us when it was placed so there is nothing on file to charge the order to unfortunately when we are ready to ship it out.
If you go ahead and place a fresh order when you are ready I will check that the card details have been captured correctly and let you know.
As I said, we won't have the product back in stock till September, as soon as we do will with then be able to charge the card and have your order sent out to you straight away.
Best regards
Clare Lazzari
Omlet USA
www.omlet.us
646 434 1104