sorry to hear about that they will give you your money back last fall i got my 1st group of gals from online and two didn't make and one had a bad foot they gave us our money back, now that it's summer out of the 5 five we order we only have two now i don't like getting them online any more it's hard on the chicks, i got some from a feed store and as chicks they looked so much more stronger than the ones i got last fall and they are all doing just fine.