Wednesday night, I ordered a mattress, boxspring and "upgraded" frame, with delivery, set up and removal of the old bed and paid for it online. I left it as a "call me to schedule delivery" so that I had a little more time to think about it. I got a call the next day from the store, the guy told me that they only deliver to my area on Saturdays, and they could do it this Saturday, BUT, they didn't have the right frame in stock, and would have to Fedex it later. I declined, and he said that they could do it the following Saturday, because I'm pregnant, I paid the delivery/setup fee because I can't do it, and I don't want to pay the fee AND still have to find someone to help hubby haul it up and set it up. So, he scheduled me for the following Saturday. Friday night, at 7:42, I get a message on my phone saying "I'm your mattress delivery man, I'm calling to confirm delivery Saturday between 8am and 10am". I called back, to be sure that he meant the FOLLOWING Saturday, but he said, no, it's tomorrow morning. I explained to him the situation, and said that I didn't want to do it this Saturday (today), and I had originally scheduled it for the following Saturday. He was complaining about Saturday delivery hours, how he would do my delivery with everyone else's and I would just have to do it in HIS timeframe because he wasn't going to pay his assistant to sit around and wait for my delivery. I was irritated by this statement, because all I did was ask him what his hours were, I didn't say "hey, you're going to deliver here at this time and that's final", I was trying to work WITH him. Anyways, he then said that Wednesdays and Fridays he could do it from 3-6 and that was easier. I figured, what the heck, I'll do it Wednesday to make his life easier, even though it was an inconvenience for both my husband and myself (I work at 4pm, hubby is usually sleeping at that time for 3rd shift work). Then the guy went off on a rude tangent about how I'd better be there then, otherwise he's NOT going to be happy with me. At this point I was pretty ticked off, but I was still decent to him, because, well, everyone has crappy days (even though that doesn't excuse a threatening tone to someone for no reason). Anyways, the more I thought about it, the less I liked the way he acted to me on the phone. I was going to call and reschedule for the original scheduling date (next Saturday), but this morning, around 9am, hubby comes into the bedroom, looks at me and says, "umm, our bed is here". I honestly thought that he was joking just to irritate me because of how upset I was over the phone call last night. No, the guy actually showed up. The assistant was at the door, and I explained to him the entire situation, then the guy that had been rude on the phone showed up at the bottom of the stairs with the frame, and the assistant yelled down to him that there was a scheduling mistake, it wasn't supposed to be delivered today. The guy looks up at me, and with a serious attitude says "I talked to you on the phone last night!" I cut him off and said that if he was the arsehole that I talked to on the phone last night, then he KNOWS that the bed was NOT supposed to be delivered today, I told the guy at the store that AND I told HIM that last night, and he rescheduled me for Wednesday. He started ranting on and on, so I told him to pack the crap up and leave, turned to the assistant, apologized to him because I knew it wasn't his fault and it just sucked that he had to go through something stupid like that. The assistant was incredibly nice about it, and understanding (maybe his boss is a total moron who does this all the time?!)
Anyways, I explained it to my mother and my step-father, who are both VERY hard to irritate, and they both said to call and cancel the order or demand a new delivery guy, because it was bull how the guy treated me. However, other people (online) are telling me that I need to calm down and that furniture delivery sucks, and it's acceptable that the guy was an arse, because they get rude people that make them move furniture all the time...
Really, is it unreasonable to expect to be treated with respect, not feel threatened, and expect that your delivery arrives on the day that it's supposed to, not on the day that you said NOT to bring it, TWICE, after paying $65 to have it delivered on the day you want it delivered?
Anyways, I explained it to my mother and my step-father, who are both VERY hard to irritate, and they both said to call and cancel the order or demand a new delivery guy, because it was bull how the guy treated me. However, other people (online) are telling me that I need to calm down and that furniture delivery sucks, and it's acceptable that the guy was an arse, because they get rude people that make them move furniture all the time...
Really, is it unreasonable to expect to be treated with respect, not feel threatened, and expect that your delivery arrives on the day that it's supposed to, not on the day that you said NOT to bring it, TWICE, after paying $65 to have it delivered on the day you want it delivered?
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