I think that things could be better.....for example, I could see how the floors would be an issue with the holes in them and caught toes, but I think that everything else is just a learning curve issue, as sad as it is that there are lives hanging in the balance. Whenever you introduce something new to a large group of people, there will be issues and mistakes regardless of what's actually being introduced. I came into this thread completely neutral as I've never been to a TSC during chick days (our TSC runs are few and far between for large bales of pine shavings, in which we buy a lot and don't go back for a while) because the nearest TSC (or farm store in general) is 45 minutes away with almost no traffic. I will say that maybe taking a less passive aggressive tone with your approach might help you out a bit, I think that that's part of what swayed me toward letting things be.