I just bought a 1 week old Sapphire gem three days ago, she seemed perfectly fine, the next day I noticed she was keeping one eye closed, and so I figured it got scratched or pecked by the 100s of others tsc keeps in their tank, but as the days went on I've tried washing her eye, and everything, today I went to check on her and it seems both eyes are shut now, also I don't know if this is just stringy poop or giant worm that came from her or if it's just regular and the water did that , her other poops look normal and she's eating or drinking but just both eyes are shut , any help would be appreciated