There's a local feed store here that orders chicks from Privett. They used Ideal, McMurray, and had so much trouble with healthy chicks, they settled on Privett. When I want less than 25, I order chicks through this feed store since I know those who handle the chicks know what they are doing. I make sure I am there the day they arrive and drive them home in a warm truck. Shipping stress is often the detrimental part of ordering chicks. Giving chicks cold water on arrival or an unheated brooder is a sure way to start off with weakened, stressed chicks.
Many blame the hatchery when it is careless handling during shipment, or improper care from day 2 or 3 in their new home. Some breeds from certain hatcheries are from good stock and others are junk. It is the luck of the draw, or experience with certain breeds from hatcheries that determines our future orders. I have a flock of California Grays from Privett, which I would say are 50% good stock. They sent too many cockerels but made good on sending more pullets with no hassle. They wanted pictures of the cockerels, which I had no problem emailing to them.