So unhappy with Meyer right now.

[donrae]

I've never ordered from Meyer before. But this spring, I wanted to treat myself to a rainbow pullet pack, and wanted some different breeds than MMM carries so I went with Meyer. Placed my order back in Feb, was charged two weeks ago, everything going well. Chicks are supposed to arrive the week of March 13. Brooder's all set up, ready to go. They're supposed to text me when chicks ship.

Monday, no text. Tuesday, no text. Get on the website Tuesday and my order is still "pending". Uh, okay. Should have shipped by now for this week's hatch, but maybe they're just slow in updating the website. Frustrating, but I can see that. Log on today and my order has been rescheduled for 3 weeks later

. No notification, no text or e-mail or call, nothing. I try to call to talk to someone, I'm caller number 8. Yeah, I'm not waiting on the phone that long to talk to someone. This type of business should anticipate a higher volume of calls this time of year and staff accordingly. That wait time is unacceptable IMO. I sent an e-mail expressing my dissatisfaction and asked what they are going to do to keep me as a customer. We'll see what they respond. This is a pretty bad way to treat a first time customer. I'm half inclined to cancel the entire order, but I'll hold off for now and see how they respond.

And I'm confused, my new order is supposed to arrive between Thursday and Saturday. I thought most places had Sunday or Monday hatches and shipped the next day. Saturday seems way too long to be in the mail.

 

[Alexandra33]

It is understandable that you would be disappointed with your first Meyer experience if it has turned out to be this frustrating. Honestly, being perhaps Meyer's most avid advocate, I promise you this is quite abnormal. Since we live an hour and a half from them, we have ordered 5 separate times, both having the babies shipped or making the drive to pick up. I think it's total of 43 chickens and ducks (6 of them were for family members or friends) that have come from Meyer, and not one has been ill or died. I also have some really nice words for the employees in customer service. When the Lav Orp pullet we ordered turned out to be a cockerel (the infamous T.Roo who is no more), they didn't just refund us the difference between the price of the male and female. We actually received the entire $20 back! Needless to say, they are quite good about making things right, so I'm sure it will be the same for you. @flocktastic also went through an unsatisfactory situation with the hatchery, but they really made it up nicely.

If at all possible, sympathizing with the irritation, please try to hang on until you get your chicks.

Their birds are incredible, healthy, friendly, and good-quality, and I'm sure you will be extremely pleased with them. I would also love to know what you end up with if and when they come!

-Alex

 

[realsis]

Hi. I ordered in January for a April 11th hatch. I can imagine how frustrated you are. May I ask what breeds you ordered besides the Rainbow pullet pack? Also I'm very curious, when you placed your order and logged into Meyers to view your itemized reciept next to each breed on the reciept did it say Available on the last line of the green itemized reciept? or did you check that or notice? it likely told the status of the birds there and would have said not available for that specific ship date and breed . If it said available then I think they should have at least called or changed the computer status in the very least. Did you happen to check that itemized statement? you can get to the statement I'm referring to by logging in then go to order status and history..Then when you see your poultry order click on the order number. A whole new itemized statement will pop up and next to each breed on the far right side will give the CORRECT availability for your chosen breeds. Likely they didn't call because they could have updated availability here and I'm thinking they could have expected you to check. I'm just guessing?? I've been checking mine time to time to see if there has been any availability changes.

 

[donrae]

I didn't order any specific breeds, just 25 rainbow pullets. I placed the order online, they gave me the date it would be available (I'd wanted it 2 weeks before but this was the date they gave me) and I never checked anything else until Tuesday.

I still think any business with decent customer service will initiate communication with it's customer if there's an issue. Expecting a customer to constantly check and micro manage is not good service.