Sadly you are correct when you say most government offices will not help.
We had our house burglarized and just our dogs were stolen. Cops took a report and that was it. I know they have more important things to do so we took matters into our own hands and went back into a REALLy bad neighborhood at night with money and guns (for self defence only) and basically had to locate the dogs and then called the cops. After that the official response was most satisfactory.
I personally would recommend keeping record of every thing you have done to try to get the authorities involved unsuccessfully and then take matters into your own hands.
We had our house burglarized and just our dogs were stolen. Cops took a report and that was it. I know they have more important things to do so we took matters into our own hands and went back into a REALLy bad neighborhood at night with money and guns (for self defence only) and basically had to locate the dogs and then called the cops. After that the official response was most satisfactory.
I personally would recommend keeping record of every thing you have done to try to get the authorities involved unsuccessfully and then take matters into your own hands.