Those are the people you really just want to slap. It is SOOOOO hard to give good customer service to people like that.I know =_= we had some people come in that wanted a nail trim on their chihuahua, and we couldn't pick the dog up! It kept trying to bite us, so we used a towel to pick it up and pulled one leg out at a time to trim it's nails. The people were laughing that it was trying to bite us! The dog then, bit itself and would not let go under the towel and was screaming! The owners were still laughing, then when we went to give the dog back to them, they couldn't pick it up because it was trying to bite them, and they still laughed. I got on them. I said that they can't bring the dog back if he is going to act like that and said that they need to train their dog because they can get a fine if he bites someone and that it isn't funny.Owners sometimes I swear....![]()