The USPS is COMPLETELY WORTHLESS

[greenfamilyfarms]

Since today is Thursday, they still have time to get them to you. I think they have until 3 pm today before you can file a claim.

 

[CatDaddyAlbert]

Quote:
Actually in my original post I got the days wrong. They were shipped Tuesday, should have been here Wednesday, and now it is Thursday and they were not on the Express Mail truck to the Post Office this morning. Again I found out today you cannot file a claim on live animals. The guarantee does not apply, at least according to my postmaster.

 

[eggcited2]

Quote:
I am going through something very similar. My package of baby chicks was "missent" (as the post office calls it) and put on a wrong plane and arrived at Memphis Tennessee instead of St. Louis Missouri. The people at the usps have been totally cold and uncaring.

However; here is something that might help: ask the usps person you talk to, to give you the phone number for the consumer affairs in your area that handles the express shipping. They (the consumer affairs office in your area) can help find the package, and have the power and authority to get more done for you than the usps can do. Make sure you have your tracking number (all express mail has a tracking number) to give to the person you speak to at consumer affairs.

 

[Buff Hooligans]

On BYC, this would be considered flaming - being derogatory toward an entire business and every single one of their employees and name-calling. I'm surprised this thread has lasted into two pages.

 

[eggcited2]

Quote:
Actually in my original post I got the days wrong. They were shipped Tuesday, should have been here Wednesday, and now it is Thursday and they were not on the Express Mail truck to the Post Office this morning. Again I found out today you cannot file a claim on live animals. The guarantee does not apply, at least according to my postmaster.

Yup, the usps/post office quit giving guarantees on live arrival of live animals. They will no longer guarantee that the animals will arrive in time to still be alive or if they do arrive in the quoted time, that they have had the care and handling to still be alive.

The 'guarantee' thing (of how long it takes or arrival date) they show is actually not correct. That is more of a 'suggested' arrival time. But it makes the postal service look better if they claim it is guaranteed to arrive by such and so date or time. And also lets them still charge you a wad of money to ship it that way.

 

[SundownWaterfowl]

Does your PO have more than 1 express truck that comes in? I think ours has 2.

http://pe.usps.com/FRN/EM_Refunds_Live_Animals_Final.pdf If the birds aren't delievered or delievery attempted within 3 days you can get your shipping money back.



Hoping they come today!!

 

[CatDaddyAlbert]

Quote:
Yes, I have the tracking number but apparently in Cleveland they di not fill out the paper work properly on the package when it left so what has happened is they have lost track of it. It has not been scanned at any other facility. I really DON'T care if "I" get the chickens or not, and I don't care about the money. What I DO care about is these little guys dying in a box because no body cared enough to READ the outside of the box. The folks that shipped them used a chick shipping box, pre-maid, that they bought and was clearly marked "Live CHICKS".

There is another Express truck at 2:30 but with no record we do not know is it is on the truck or not.

 

[BarefootMom]

wow I am sorry you are having such a horrible time

I haven't ever had an issue with the postal service here. We live in a small town and I recieved Hatching eggs from a BYCer the next day. They were shipped from Texas to Missouri. The Express mail driver called my PO when they were in the next town over and my PO called me to let me know.

And I may be a little biased against the PO because my dad retired after 34 years being a rural mail carrier and my mom still is one for an auxilary route.

 

[pips&peeps]

Quote:
I am going through something very similar. My package of baby chicks was "missent" (as the post office calls it) and put on a wrong plane and arrived at Memphis Tennessee instead of St. Louis Missouri. The people at the usps have been totally cold and uncaring.

However; here is something that might help: ask the usps person you talk to, to give you the phone number for the consumer affairs in your area that handles the express shipping. They (the consumer affairs office in your area) can help find the package, and have the power and authority to get more done for you than the usps can do. Make sure you have your tracking number (all express mail has a tracking number) to give to the person you speak to at consumer affairs.

All express mail packages go through Memphis. It is the Fed EX hub, who carries the express mail for the USPS and everything goes through there and is rerouted to their final destination from that point.

All day old poultry should be ok for a 2-3 day trip because they have yolk stores in their belly. This is why you only ship day olds, adults and very well started birds.

You should call your local post office with your tracking number and have them find out where the package is. Ask them to call your local sort facility to see if they are there. Most of the time that is where they are waiting for the next truck to your post office.

 

[CatDaddyAlbert]

Quote:
I can understand your bias. I have one as well. My brother is a USPS Facility Manager in Wyoming. In my post I singled out management and a percentage of the people. I would never single out all. People like your family with the Postal Service in small towns DO CARE. They care here in the farming communities of Delaware. The Post Master in my area has gone way OUT OF HIS WAY to help me with this. The life of the birds, again, is far more important to me than getting the birds, or the money. No creature should have to be neglected and die in a cardboard box.

CDA