I agreeNot everyone can help those birds. It's not because people are busy chatting, it's because there is often nothing that can be done or we simply don't know.
It's much better to leave it and wait for someone with knowledge on the situation to come (best if you tag someone) than to reply with no knowledge. Replying without knowing what you are talking about will only do more harm.
They recommended switching to all flock, but in my current situation, I have to stay with layer crumble, and when I said so - they said " ok 
