Tractor Supply Chicks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Spitzboyz]

I would definitely take it back. I always assumed they would since they are a large national chain store i.e. like Walmart and such. Most of those large national retailers offer no hassle return policies. They gave me an exchange, a Rhode Island red pullet.

 

[roostercantrell]

I would definitely take it back. I always assumed they would since they are a large national chain store i.e. like Walmart and such. Most of those large national retailers offer no hassle return policies. They gave me an exchange, a Rhode Island red pullet.

i already buried it but the saleslady knows me for buying them

 

[Spitzboyz]

i already buried it but the saleslady knows me for buying them

No harm in asking! You might walk away with some new chicks! lol

 

[dmkaiser83]

I wouldn't call it a large national chain like Walmart, but if you have it less than 24 hours and the chick dies they will usually let you exchange it. It seems everyone likes to attack TSC and the employees, but most of thepeople who work there have never dealt with chicks and are there because it's a job and that's all. When we get chicks in, we go by what the hatchery prints on the invoice. The box says assorted bantams or assorted pullets, that's all the information we have. As for knowing when the next order is coming in, we don't know chicks are coming until they call us from the post office. We submit an order in like January with the breeds and such and they send them out as they come available. At my store, we get the chicks from Privett. A lot of the orders have come in with numerous chicks already dead. We don't control the health of the birds and we do what we can to keep them healthy but there is only so much you can do. If people are unhappy with the TSC birds, why keep buying them from there? Order straight from the hatchery. TSC is a retail store and chicks are just a small part of that store for a very short time, employees come and go and most are working there simply because they couldn't find a job anywhere else. I work there because I get a discount on my feed now and I can't find a job as a vet tech. Sorry, I just get irritated when people start running a place down without knowing the full story.

 

[Ol Grey Mare]

I wouldn't call it a large national chain like Walmart, but if you have it less than 24 hours and the chick dies they will usually let you exchange it. It seems everyone likes to attack TSC and the employees, but most of thepeople who work there have never dealt with chicks and are there because it's a job and that's all. When we get chicks in, we go by what the hatchery prints on the invoice. The box says assorted bantams or assorted pullets, that's all the information we have. As for knowing when the next order is coming in, we don't know chicks are coming until they call us from the post office. We submit an order in like January with the breeds and such and they send them out as they come available. At my store, we get the chicks from Privett. A lot of the orders have come in with numerous chicks already dead. We don't control the health of the birds and we do what we can to keep them healthy but there is only so much you can do. If people are unhappy with the TSC birds, why keep buying them from there? Order straight from the hatchery. TSC is a retail store and chicks are just a small part of that store for a very short time, employees come and go and most are working there simply because they couldn't find a job anywhere else. I work there because I get a discount on my feed now and I can't find a job as a vet tech. Sorry, I just get irritated when people start running a place down without knowing the full story.

- what a well thought out and written response! As someone who has worked retail in a farm store and been the "chick girl" I am often taken aback by the misinformation, assumptions, etc that I see when it comes to things like this.

 

[dstinett]

I agree its not tractor supply fault,but it is their responsibility to hire employees that can at least be friendly enough to explain where the chicks come from. at my local store employees either run from customers or won't speak at all. Its very frustrating.

 

[Ol Grey Mare]

I agree its not tractor supply fault,but it is their responsibility to hire employees that can at least be friendly enough to explain where the chicks come from. at my local store employees either run from customers or won't speak at all. Its very frustrating.

And that is something you take up with the management of the store and, if still dissatisfied, with corporate - or you voice your opinion with your dollar, by shopping elsewhere......which I know is often easier said than done, but if one feels strongly enough about the issue they find a way even if it means increased expense or inconvenience.

 

[Spitzboyz]

And that is something you take up with the management of the store and, if still dissatisfied, with corporate - or you voice your opinion with your dollar, by shopping elsewhere......which I know is often easier said than done, but if one feels strongly enough about the issue they find a way even if it means increased expense or inconvenience.

Ol Grey has a great point. It's not the employees fault at all. It's the store's responsibility to educate their employees the best they can. You can't blame the employees for something that is corporates fault or if their turn over is so high on employees that they just can't keep up training them. The final fault should lie with the hatchery supplying the chicks. They have a responsibility to their consumers to turn out high quality and satisfaction.

 

[dmkaiser83]

If you have a complaint, I always tell people to talk to a manager. Since I'm now a manager, I get the pleasure of talking to people who have those complaints. It's company policy to do what it takes to make the situation right. The pool of people we can choose from to hire is pretty shallow. My store is currently short handed and the people who have been interviewing are not up to par so we have been doing what we can. There is so much that happens behind those swinging doors to 'the back' that nobody understands until you're in the thick of it. I stopped shopping at Walmart because I hate that place. If your TSC is as awful as my Walmart, then by all means, shop at a different store! LOL

 

[bluegrulla]

If you have a complaint, I always tell people to talk to a manager. Since I'm now a manager, I get the pleasure of talking to people who have those complaints. It's company policy to do what it takes to make the situation right. The pool of people we can choose from to hire is pretty shallow. My store is currently short handed and the people who have been interviewing are not up to par so we have been doing what we can. There is so much that happens behind those swinging doors to 'the back' that nobody understands until you're in the thick of it. I stopped shopping at Walmart because I hate that place. If your TSC is as awful as my Walmart, then by all means, shop at a different store! LOL

Absolutely..... TSC's policy is 'do what it takes to make the customer happy'... As is true with any business there are those employees where working for TSC is 'just a job' where for others (myself and sounds like dmkaiser83 included) it's more than that.. I grew up shopping at TSC with my dad, now I work for TSC... most days I love my job and the customers who walk through my doors. Occasionally, well.... not so much. The same for the employees I work with and manage. I have some that care, others couldn't care less. It's a process, sometimes painfully slow, to find the right combination that works well together on all levels and to get everyone on the same page as far as customer service and pride/ownership in the store. Another option to be heard at the corporate level is if you're on FB TSC has a FB page that is monitored by customer service. Trust me... any issues you may have will be checked into and resolved and the DM (district mgr) and SM (store mgr) will know about it as well..