i too saw the conditions that you described~the chicks not being properly cared for. all it requires of an employee is to change their bedding and water, make sure that they have enough food, that the ambient temperature is regulated, and that they purposefully speak to the animals in a soothing voice. there is no way to measure how important our voice is for their development. it is amazing. in the first week (or two, or three...) of anyone's life it is critical to make certain that they have an appropriate environment in which to thrive, and this includes attention from us. i mean, what else are you going to do on your shift? what a novel approach~to focus on interacting with a unique creature, rather than trying not to do the work of cleaning the environment that they must temporarily live in. i have noticed that when you care about the creature, the person, 'cleaning up' takes on new meaning. it's just not that gross anymore. when olive poops on my arm, or if i accidentally put the back of my hand down into poop when i am feeding them from my hand, it doesn't bother me. i am glad that i have experienced this change in the way that i think. it's good for my ocd. ha.
i also want to say this about allowing young children to handle fragile, infant animals. even if you are sitting right with the child, talking with them about gentle handling, showing them how to hold the animal, you must realise that the most careful, conscientious child is only able to follow your directions for approximately sixty seconds, if that long, because their motor skills, as well as attention span are not yet developed to accomodate this careful behaviour. children usually make rapid, unpredictable movements, which, of course, frighten animals, and cause them not to trust us. my best friend who was a kindergarten teacher for twenty years taught me that each child is on their own developmental trajectory, so they all acquire the cognitive ability to concentrate on prolonged gentle handling at different ages. but there's nothing like a parent who is kind to the animals, and interacts properly, compassionately with them, to serve as a mirror for the child. to recognise your child's limitations, and thus properly limit their interaction with babies, is your adult responsibility to the animals. i wish everyone knew this. people who buy an animal for novelty seem not to 'get it'. i fear that you are right in saying that 'they just don't care~and they rear monsters who do not know how to care" (loosely paraphrased). okay, here i go to tuck mine, and myself in for the night.