Several years ago I had ordered some Christmas presents and they were on backorder, so were going to get there only a few days early. On the day they were to come, no box. Checked online and it said delivered. Called, because I was home all day, it's not here. They called the driver who called me and told me he did deliver it and put it by the door and saw a man picking it up as he drove off. Told him there was no man here (DH was deployed) so could he come show me where? He came back and I met him outside, where he promptly knew he'd screwed up because I wasn't standing in the yard where he delivered it, although he did mark it in his scanner as having been delivered to the right house. Our house numbers there were literally next to the front door (military housing). He took it to the neighbor's house. Her boyfriend picked it up and took it in their house, apparently. Driver went over there and knocked and they lied and told him they didn't have my box. He told them he saw the man pick it up but they still lied. Their policy? Pretty much nothing, said they won't call the police even though they know they stole it. Told me they'd submit it as lost and the sender would be refunded and would either refund me or send me replacements.....which would not arrive in time for Christmas, so I was the one out of luck.
All because the driver didn't verify the address on the house with the address on the box.
