Amazon Woes
I have been an
Amazon Prime member for a number of years. I live in a rural area, and our biggest town 15 minutes aways is only 10,000. So, far too often, I end up ordering stuff from
Amazon because that item is just not available locally. Rarely do I order from
Amazon to save money, so it's not like a frugal purchase, but often times they are the only ones selling an item that we need. We just don't have many specialty shops where I live.
Amazon fills that void.
We don't have any computer stores in our town. Most of my computer gear has to be ordered. I'm OK with that. I just need to check prices online and go with the best deal I can find. With
Amazon Prime, I get free shipping, and that is often the deal maker for staying with
Amazon on those purchases.
This past August, I ordered an 18TB USB HDD enclosure from
Amazon. What they shipped me was a 12TB USB HDD enclosure that was at least 4 years old inventory. Not what I ordered at all. I notified
Amazon and they agreed to send me out a replacement 18TB USB HDD enclosure like I ordered. The second one came in and it too was a year's old 12TB model. To be clear, a 12TB model of that unit was probably made around 2020, not 2025. In no way did it match the current listing and specs of the newer 18TB model.
Amazon agreed to cancel the order, stating that they had no control over which models were being sent out of their fulfillment centers. I did not have to return the enclosures due to low cost of the item(s). It would have cost me more in time and money to return those items than they were worth. Also, it would save
Amazon money on the return shipping and not having to deal with yesteryear's stuff.
So, the order went bad but at least I thought
Amazon took care of me by cancelling the order and giving me a full refund. Turns out, the fun was only beginning. Over the past 4 months, I started receiving notices that I would be charged for the items if not returned. I contacted
Amazon a number of times and they assured me to ignore those emails because they had taken care of the refund and cancelled the returns.

I had a feeling that things were not taken care of by
Amazon. Yesterday, I got an email notice from
Amazon that they were retroactively charging me for that order. I checked my credit card activity, and the charge was there. Once again, I contacted
Amazon and they stated it was an error and they would issue me a credit for the charge. Ok, next day, and I still have not received any notice that my account has been credited. I should have received that notice yesterday, but it never came.

I filed an official complaint about that order, detailing the item(s) I received never matched the listing on what I ordered. The order was for less than $20.00, so the money was not the big issue, for either me or
Amazon, but I was frustrated that I have had to spend the last 4 months dealing with this one bad order that they could not fill. I also called them out for sending 2020 tech inventory but listing it as new 2025 computer gear.

Will they respond to my complaint? Probably not. Eventually, I am confident I will get my money back on this order, but I will never get the time I spent on this issue back. Also, even though I still need that 18TB USB HDD enclosure, I have not submitted a new order because I have no confidence that I will get what I ordered and probably end up with more headaches in the refund process if they send me out another old model.
Frugal Tips with Amazon:
1) If you live in rural area, you can sometimes be granted a waiver for not returning low value items.
Amazon does not want to send the UPS truck out to your house to pick up that return, and you probably don't want to have to drive into town to make a return. Especially if the item was received broken or damaged. But you have to ask for the return waiver because it's not always automatically granted. You might have to chat with a live representative to get your issue resolved. The Chat AI Autobot is very limited.
2) If you receive an item with incomplete hardware, sometimes you can ask for and get a reduction in the price if you agree to buy the missing hardware yourself. I ordered a nice 6.5-inch bench vise. It came with the box ripped open and missing one of the nuts and bolts for mounting. At first, they wanted me to send it back and ship out another one. That makes no sense. That vise weighed about 50 pounds. Can you imagine how much it would cost for return shipping by
Amazon and then reshipping another vise for replacement? Plus, I did not want to wait another 3 weeks for a replacement. So, I suggested that give me a $5.00 credit on the order and I would buy the nut and bolt next time I went into town.
Amazon agreed. Saved me a lot of lost time and saved
Amazon a lot of money on shipping those 50-pound bench vises back and forth.
3)
Amazon Prime had gone up to $164.00 per year. Back in the day, it only cost me $100.00 per year. Dear Wife and I don't watch much
Amazon Prime videos, so a Prime membership is not worth it for us for watching TV. But we do end up ordering enough stuff every year that we get free shipping on (plus free returns), so the membership fee pays for itself for us.

I would love to hear what others do to save money by ordering online, if you do. I prefer to buy locally when I can, to support our community, but many items we want are not available in town.
Amazon has been one of our main sources for those items we cannot buy locally. Later...