I pretty much spend my BYC time over on the Duck Forum, and sometimes I am just mortified to see a post that no one has responded to in hours or even a day or more.
I am especially embarrassed because on all but the most busy days of my life when I cannot be near a computer, I check the Duck Forum. And sometimes for some reason, I just miss one. I agree with the OP here - especially with new folks it really is meaningful when someone can respond.
So, hey, from a flawed human being here, yes, sometimes we drop the ball. Hope it continues to be a rare occurrence until and unless we figure out how to fix it.