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what would you want as compenstion for a hatcheries mistake.

Discussion in 'Chicken Breeders & Hatcheries' started by cmfarm, Mar 3, 2013.

  1. cmfarm

    cmfarm Songster

    May 3, 2010
    Elgin, TX
    I run a very small backyard hatchery. I had a hatch date of mid February for 50 White leghorns. I had some major issues with my incubator and lost all the eggs in the bator. So I sent everyone (3 people) that had place an email explaining the problem and that I would have more chicks in a few weeks. The other 2 people said no problem, thanks for letting them know. The person that ordered the Leghorns, was upset and said what was I going to do to make up for it. I told him I would send a few extra chicks free of charge. So I sent an email telling him I needed the remaining balance and I was going to ship them next week and he said he was expecting around 10 free chicks. That seems a bit much to me. What would you expect to receive as extras in a situation like this?

  2. redsoxs

    redsoxs Crowing

    Jul 17, 2011
    North Central Kansas
    From a major operation I wouldn't even expect that much compensation - so certainly not from a smaller operation. It's not as if white leghorns are rare so he can easily get them elsewhere. I think he's taking advantage.
    1 person likes this.
  3. spotsplus

    spotsplus Songster

    Sep 29, 2008
    Franklin, MA
    I would say 3-5 chicks would be adequate compensation. Most hatcheries wouldn't do anything extra for a delay.
  4. Bellatrixed

    Bellatrixed Songster

    Jan 19, 2013
    10 is definitely too many. He technically isn't entitled to any compensation at all--delays do happen, even with large hatcheries. The chicks weren't his yet, so what is there to compensate? 3-5 extras is good customer service but by no means required. [​IMG]
    Last edited: Mar 4, 2013
  5. learycow

    learycow Crowing

    Apr 1, 2011
    Southern Maine
    I agree with everyone else. Just make sure you get your payment before you send them!
    I would send a few free extras (like everyone else said, 3 or so) but you are not required to send him 10!
    And I would hope that he does not bad mouth you over it. Delays happen and sometimes there's nothing you can do about it (losing power during a storm is what typically happens to me!) Hopefully you can send him a nice email that just states that you are doing your best as far as customer service by offering him a few extra free of charge, or you can give him his deposit back and simply apologise as these things do happen. Good luck!
  6. cmfarm

    cmfarm Songster

    May 3, 2010
    Elgin, TX
    Thanks everyone for your input! This guy has been a tough customer from the start. When he first contacted me he was trying to get me to give him a discount because he is a veteran (I don't give discounts, not sure why he thought I would) and was kind of rude about it. After I explained that I can't do that because this is low margin business/hobby he was a little nicer about it. After that I wasn't too surprised he was giving me a hard time about the delay. He has paid in full now but through paypal so I guess the worst he could do is dispute the payment.
  7. meechoacres

    meechoacres In the Brooder

    Feb 17, 2013
    Good luck. Hopefully he was just having a bad day and will understand that things happen.

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