YO GEORGIANS! :)

[katsdar]

ok Cliff, we all know you're a TSC manager, and if we ruffled your feathers, sorry. But it is what it is. If they all had managers like you who care, it would be different. but they don't. Pet days a few years ago, I had a run in with some of the employees about setting up booths out in and blocking off the handicap parking spaces, which according to the Americans with Disabilities Act is illegal. But one of them said her husband was a police officer and she'd call him if she needed to. I told her go ahead, I then I could add him and the county to the lawsuit......

yes, having been in management at Pepsi, Georgia Pacific, Gulf Coast Paper Company and a restaurant manager for several years, I DO KNOW part time help is part time help. But even at that, the manager makes it or breaks it. If He/She lets the part timers get away with poor customer service, that's on him/her.....and my experience with the TSC's in this area, there's more "not good" than there are "good", reading through this thread, I'm not the only person who thinks so.

anyway, To whomever said asked about the Rome TSC, if you go in, there was (is?) a lady named Renee at that store who is very knowledgable and helpful with all things chickens. On the other hand, if you see April coming to help you, RUN.....

I laughed when you said run if you see April, don't know which one she is, but I can honestly say I have not had a bad experience at my Rome TSC, we all had to learn the chicken talk, but anyway the one memorable clerk that was at the Rome TSC was I think her name was Michelle, she was awesome so knowledgeable but she was a welder by trade and went for a welding job, took the test and was hired on the spot. Sad day for TSC but great day for her. But I agree it is what the management focuses on and training and of course you need willing team members, and as we all know management is always short handed and wearing 25 different hats. Being managers especially in the restaurant business we know this all too well.

 

[CliffB]

I think a good number of folks have pointed to management, not just the kids. Those of us complaining about the Dallas store ... I'm sure you know well the history there. Bad management had been a big problem there for quite some time. Good employees won't stay and neither will customers. Then if you do get a good manager in they are stuck with the employees that were "left over" after so many left and you have to fight to get customers back. Ugly situation.


As for the chick days ... I do think it is a bit unfair to expect definitive answers before the first ones have even started to arrive. So much is up in the air. Knowing when they might show up is different than knowing for sure. And as Cliff has pointed out, they don't always know what will be coming in to begin with. Heck, if TSC is willing to take whatever, the hatchery may not know what they are sending until the day they send them.

And for familiarity with other products ... take the Dallas store ... how large do folks think the available employee pool is that has solid knowledge of all of the products? Even just 2-3 categories of product?

I am not surprised in the least to see this attitude from adults because when i was at depot i had customers coming in daily complaining that the person they just asked for assistance couldn't explain to them step by step how to build a deck. People have unrealistic expectations. If an employee knew step by step how to build a $10,000 deck why would they be working for $8.00 an hour at Home Depot/Lowes? I can absolutely guarantee you that at some point everyone here shops at Walmart which has been known to have THE WORST customer service of any retail business. Do we run home and hop on a knitting forum and complain that the person working in fabric at 11:30 on a Saturday night couldn't teach them how to crochet? How about the bag boy at Kroger? When he isn't able to teach you how to cook Chicken cordon bleu do you go complain on the cooking forums? These are your passions to learn, experience and be knowledgeable about. Quit looking for someone to blame.

 

[GAMarans]

You are skipping over the Dallas Management issue though ... it isn't all about expecting too much from minimum wage part-time kids. The little wienie Assist. Mgr that used to be there should never have a job dealing with the public in any way shape or form and he was just part of the problem. There are legitimate complaints here. I get it ... it's rough for you because of your position and people do like to complain but you can't skip over the reality of some of it.

But I say again (forgotten how many posts back) ... some people do prefer to publicly bash a place of business instead of trying to correct the problem. I know when I had an issue with another location, you helped me bring it to somebody's attention and it was VERY clear that the folks at the store were very bothered by my experience and reached out to make things better. Doing that didn't just help me, it had the potential to help other customers, too.




I'm not even sure if I'm making sense at this point or just rambling.

 

[PapaChaz]

The point is this is your hobby and your passion. Not a 16 year old kids who just went on a first date with a girl. Quit coming onto forums preaching about how a kid was not knoweledgeable about the new bag of chicken feed and how he seemed disinterested in helping you read the tag. These are not standards you hold the bagger at the grocery store to because they are just kids bagging your groceries and they are not involved in something you are passionate about. I hate hearing people bash kids who are working for $8.00 an hour 14 hours a week while going to school.

LMAO but no.

I won't quit coming into forums preaching about how pathetic the kid was at TSC who wasn't trained about the product like he was supposed to be. Much different than the bagger at the grocery store, I don't expect the bagger at the grocery store to know anything about what I picked out off the shelf. The bagger at the grocery store is a much different thing. Now the kid working the meat dept at Kroger.....when I had them order some brisket so I could have one for a dinner at church and was told they'd be in by Friday, and I went to pick one up the following tuesday, and they weren't out in the case. I asked him to go check, and he walked through the freezer doors, counted to three and turned and walked back out to tell me they weren't there.....which meant I had to go find the store manager to come find them for me. I explained the whole thing to HIM, and low and behold when HE went in the freezer, voila, there they were! He immediately started some training with the 'kid'.

So see, again I will say, AS SOMEONE WHO HAS MANAGED in companies much much bigger than your local TSC I might add, who has had to put up with 'part time' and 'temp service' employees, who has experience on both sides of this. I will say again, if a MANAGER allows part time employees to continue to deliver such poor customer service, then it's entirely on the manager. If the kid doesn't want to do better, get the proper paper work in order and replace them. One of my first jobs ever as a teen ager, the supervisor had this one saying "the barefoot boy is at the gate"....there's always someone who wants a job. And honestly, you and I both know that 'part time' employee will leave that $8 an hour job the very second he gets the call from the guy up the street that pays $8.25......

now just reach around there and pull em out of the wad.....because the REAL point is, if we can't get the customer service at the chain store to fill the needs of our 'hobby and passion' then we'll take our business elsewhere. Which is exactly what started this part of the thread anyway.

 

[CliffB]

LMAO but no.

I won't quit coming into forums preaching about how pathetic the kid was at TSC who wasn't trained about the product like he was supposed to be. Much different than the bagger at the grocery store, I don't expect the bagger at the grocery store to know anything about what I picked out off the shelf. The bagger at the grocery store is a much different thing. Now the kid working the meat dept at Kroger.....when I had them order some brisket so I could have one for a dinner at church and was told they'd be in by Friday, and I went to pick one up the following tuesday, and they weren't out in the case. I asked him to go check, and he walked through the freezer doors, counted to three and turned and walked back out to tell me they weren't there.....which meant I had to go find the store manager to come find them for me. I explained the whole thing to HIM, and low and behold when HE went in the freezer, voila, there they were! He immediately started some training with the 'kid'.

So see, again I will say, AS SOMEONE WHO HAS MANAGED in companies much much bigger than your local TSC I might add, who has had to put up with 'part time' and 'temp service' employees, who has experience on both sides of this. I will say again, if a MANAGER allows part time employees to continue to deliver such poor customer service, then it's entirely on the manager. If the kid doesn't want to do better, get the proper paper work in order and replace them. One of my first jobs ever as a teen ager, the supervisor had this one saying "the barefoot boy is at the gate"....there's always someone who wants a job. And honestly, you and I both know that 'part time' employee will leave that $8 an hour job the very second he gets the call from the guy up the street that pays $8.25......

now just reach around there and pull em out of the wad.....because the REAL point is, if we can't get the customer service at the chain store to fill the needs of our 'hobby and passion' then we'll take our business elsewhere. Which is exactly what started this part of the thread anyway.

I've learned everything i ever needed to know about you in the last hour and the number of real world situations where you have complained.

 

[PapaChaz]

You are skipping over the Dallas Management issue though ... it isn't all about expecting too much from minimum wage part-time kids. The little wienie Assist. Mgr that used to be there should never have a job dealing with the public in any way shape or form and he was just part of the problem. There are legitimate complaints here. I get it ... it's rough for you because of your position and people do like to complain but you can't skip over the reality of some of it.

But I say again (forgotten how many posts back) ... some people do prefer to publicly bash a place of business instead of trying to correct the problem. I know when I had an issue with another location, you helped me bring it to somebody's attention and it was VERY clear that the folks at the store were very bothered by my experience and reached out to make things better. Doing that didn't just help me, it had the potential to help other customers, too.




I'm not even sure if I'm making sense at this point or just rambling.

sometimes public bashing a place of business (also occasionally known as 'word of mouth' advertising) is the best way to get a problem handled. When business falls off, and upper management does their due diligence, things have a way of getting fixed.

I'm not even going to bother with the '$8 an hour kid not knowing out to build a $10K deck' comment because it's pretty clear cliff is upset at us now and just pulling stuff out of ........the air

 

[PapaChaz]

I've learned everything i ever needed to know about you in the last hour and the number of real world situations where you have complained

Really? so I've named what, 2 specific things (maybe 3, but you're not worth the effort to scroll back through and count) I've complained about? one of which was a blatantly obvious illegal discriminatory practice against me as a handicapped person? LMAO you are laughable, really...


that makes me realize that I have indeed learned all I ever want or need to know about you as well. Seeing your posts, maybe gives a little bit more light on what low expectations TSC really puts on their management, and that explains a lot. Thanks for clearing that up for me

 

[RoboDuck]

So what happens when a frog parks illegally?

He's toad.

 

[PapaChaz]

So what happens when a frog parks illegally?

He's toad.

I've reached my limit on rating content, so I'll just say that made for a good chuckle

 

[saltandpepper2]

I love how bright and cheery this thread has been! Anyways, I will it's likely be another bothersome customer for tractor supply as a plan on calling all the ones within a 50 mile radius and seeing who has gotten chicks.

my best has been empty too long! My local feed store is getting laying pullets on the 2nd, so praying for a broody by then so I can pop some under her.... I'm only participating in a tiny amount of chicken math this year.