Papa I have had a time with the Rome, TSC, I almost called the corporate number, ok looked at the chicks today and I was debating on getting a few bantams, but notice one really sick and some had severe pasty butt, so I asked the "girl" if she was busy and if someone was manning the chick station, she said I can help do you need chicks, Me: No I just want to bring something to your attention, Girl: ok, Me: Look at that sick chick, if you clean it up it might make it, but see how the wings are down, and it can't poop, and look at the others that are just caked with poop, can you do something, Girl: No I'm busy and I will let someone know, when that guy gets off the computer I have to print up some signs, (she is eating a hershey candy bar and I observed her just wandering around) so I said can I talk to your manager, Girl:I'm one of the managers, Me: oh and and I 'd like to talk to your manager, so she tells the guy on the computer to go get, William. Computer guy comes back and said he's busy can I help you, no I want to talk to your manager, but he is busy, I am a customer and I am requesting that I speak to your manager, go get him or get him on the phone, guy gets ****** and go back to get William, computer guy comes back and said he will be with you when he can, I said ok, follow me I need help with one of the tubs outside, Computer guy: ok I need to get a pricing gun and goes to the back, comes back and we start to go outside, another customer says she needs help so he leaves me standing there and just walks off to go help the other customer, William comes out and I explain the situation and he said he will address it with "Susan" I asked is that her real name and he said yes, but something tells me Papa that may be the girl you call Ann, she is slight red headed, Oh and and the really great girl that came from another TSC to our TSC I asked where has she been, she left, I believe her name was Renae I know I spelled it wrong, Customer service at its best oh and these were not 16 year olds