The last time I had eggs shipped to me (the black silkies now in the bator) - I called when I saw they were at the PO (I even had the e-bay seller put my phone # on the box) - I was told I needed to make other arrangements then to come pick them up at the annex. Now, really?? They go from the annex to my deliverer (who takes all day and crams crap in the mail box), there is no other arrangement I can see to make other then calling and picking them up like I thought we were supposed to do?? I am calling the 800# tomorrow to find out exactly how I should send and have eggs shipped to me. It is very aggravating! I lost a whole dozen of assorted silkie eggs in the last month. The seller has agreed to send more, which I thought was super nice. But I want to order some of Bobbie's silkies and have the eggs arrive in good shape.