Yes, I completely agree that chicks will die (in the store, at home, etc) - but it doesn't even make business sense to keep neglected chicks in the pen for sale when a customer brings attention to it. My experience was at an independent store in downtown Mesa (not Pratt's or any big chain) -the store just reopened under new management, the clerk was a manager and blew me off in a dismissive way (unlike previous management). I now know there are so many other options for chicks --the best being local BYC members, homeschoolers who raise them by hand, etc...Please don’t take this as a defense for the clerks at Pratt’s. I think the kids that work in the store are used to chick death and honestly if you keep chickens they get sick and die. Parents these days try to hide the reality of life from their kids and we get little snowflakes as a result. That being said, I’m unimpressed with Pratt’s. Their stores are dirty and they allow yard birds to wander in and out of the store which isn’t good biosecurity. I was in the store in Glendale and there were chickens in their haystacks and their chicks were in filthy browsers. No thanks.