I disagree. Once it leaves her hands it is no longer her responsibility as long as she has packaged and shipped them in a reasonable manner. I had ordered a workbook for my son for school...seller shipped it, made it to my post office even showed that it was delivered. It never found it's way to my mailbox or house. I would never expect the seller to send me another and take a loss for something that was the post office's fault. One reason I have not ordered shipped eggs, it's too risky for the price.update. seller feels not her fault talk to the post office she seems to care less how upset i am not even a i am sorry your box arrived like that .I opened a dispute my feeling is i bought from her not the post office its not the end of her responsibility once it leaves her hands is my opinion.its the end when it arrives to me. any one have any thoughts on this.i would sure like to know how others feel if they were in this situation.good or bad what are your thoughts thank you.