2) If the troubleshooting tips don't help, start a new thread with all the details listed in that post above, but specifically we need:
• Are you on a computer, tablet, phone.
• If phone / mobile, which model? If computer, which operating system and version?
• Which browser and version are you using (eg., Chrome 58.0.3029, Firefox 3.5.9, Internet Explorer 8, etc.)
• Have you deleted your internet cache / browser history of files and tried again?
• Have you tried a different browser?
• What EXACTLY did you do? Document the steps you took before having the problem.
• Copy/Paste the exact error message you received (screenshots are best).
Thanks, and we look forward to getting your problem fixed!