can't log on anymore

Discussion in 'Announcements, Feedback, Issues, & Guides' started by mryjne183, Mar 14, 2008.

  1. mryjne183

    mryjne183 Hatching

    Mar 14, 2008
    I don't know if this is the right place to post this but here is my problem: Last week I cleared the cookies out of my computer and now find I can't get on the BYC page anymore. Right now I am in under my daughters name (I am Treeclimber). I tried to get on with my old pass word and could not get on. I tried to get another password and that did not work either. Any help I can get to get back on the BYC would be greatly appreciated.
  2. Nifty-Chicken

    Nifty-Chicken Administrator

    PM a staff member with your username and they will reset your password and email you a new password to your registered email address. If you can't get in with that from your computer then we'll try the next step.
  3. Must Be Losing It

    Must Be Losing It Lost It

    Mar 3, 2008
    Uxbridge MA
    I had the same problem and contacted the support people at BYC. Try as I might it just would not work for a few days until I deleted all my cookies and then I asked for a new password. It then finally worked.

    Hope this helps. I was off the forum for three days and it stunk.

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