Oh, no! So sorry!! Got 1 like that in Dec... had a hole punched through the plexiglass door...This is sucky! I bought the Sebright eggs the other day from @TJChickens because I knew I had another incubator on the way. I also have some of my own eggs I'm needing to get into an incubator ASAP. Here is my brand new Brinsea freshly delivered and fresh out of the box, it looks like something gouged a big hole out of one end.