I just had a shipment last week of 30 birds. No heat pack was included however the site does say that they'll include extra males for warmth if they feel they need to. 5 of mine died within the credit window. Others have died after it as it took longer for their organs to shut down. They were wisked to a pre-heated brooder with food, and water with save-a-chick. It didn't make a difference. I've now lost 10 of the 30 but the rest look very healthy. The week before that I ordered from Meyer and 20 of 25 died. The only chicks to make it here all alive were from Greenfire Farms who put two heat packs on the bottom. However I have lost 3 from them since. Its a real crap shoot ordering in the winter.
If the chicks died from the stress of the shipment and were in bad shape when they arrived, just give us a call and we can credit you for all the losses or reship them.
Thanks for your business.
Teri