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Did she send them express?? I would have had fit if that happened to my chicks, and the problem a second time makes me wonder what "way" she sent them. If it was just regular ground it's no wonder they didn't make it. They MUST be sent EXPRESS. I've been told they won't ship them any other way than express. That's a real nightmare!
I'm so sorry for your little babies.
I'm most certain she sent them Express.
Wow, what a horror story. I'm so sorry for you and your babies. I haven't lost any yet, but I know the way the PO handles things, it's just pure luck. I'm going to be shipping a very large order to AZ in the middle to end of this month. The receiver says there is a rainy/cooler spell that comes around that time, so I'm hoping that will protect them. I'm so worried about this, all that needs to happen is for them to be delayed somewhere and they could end up sitting on the tarmac. That would seal their fate right there. I wish there was a company that handled JUST shipping live animals.