Jill, I've found no matter how right you are and how gently you explain things, People will go with the advice of one that makes it the way the really want it to work. Does that make sense?
I have people that come to me everytime a pred gets the flock. This woman asks me to come to her place and show her what did it and how they got in the coop. Everytime I tell her Weasel Weasel Weasel. Everytime I go there its from the night before and their are bodies everywhere with decapitation going on but, still intact, and no eggs missing.
Each time I explain to her that weasels are very flexible and can get into the smallest crevis! I point out possible places and tell her how to fix it. AND, everytime I go there none of it is fixed and usually the excuse is. Well......I always lock them in and I forgot last night it was a mistake. So since I Always lock them in I haven't fixed that stuff b/c if I lock them in whats the point???
Obviously she has an issue with making sure every night they are locked up b/c she has forgotten at least times in years and everytime cries to me how she needs more birds blah blah blah. I WILL NOT SELL HER ANYMORE and have explained this to her. I told her until she corrects her run and coop to what I find exceptable I will not sell her another one of my birds to just watch them die. We have not really talked much since the last time in August and from what I hear she is not buying birds from other people and still losing them.
Long story short, No matter how hard you try to educate and help they are just going to do what they want to and have no regard for the animal. Sad really if you think about how selfish that is