I'm sorry to everyone who's had trouble with this!
I'm a Census worker too. The pay is decent, and I'm glad to have the job. I think the training is better in some places than in others. We were fortunate here to have a really good training session. Plus, I've done it before in a previous Census, so I'm more experienced than a lot of folks who are doing the job.
I haven't had many problems myself with people refusing to answer the questions. It may start out that way, but I have the gift of gab. I have been to homes where people claim that I'm the third worker to be there. I totally believe them! At that point, I ask if I can just get the number of people who live in the home, the respondent's name and phone number. That's the minimum info I need so I can go away. If they don't want to give me the phone number, that's okay, I can just write in the notes that they declined to give it. Who can blame them?
I think that so much depends on attitude. The attitude of the Census taker, I mean. Rude, Forceful? Are you kidding me? I'd never do that. I try to be sweet, humble, apologetic if that seems to be the tack I need to take. And I try to explain to them why I'm the third person who's there. I know why. The maps in the areas we've been given overlap. Or in certain cases, the address is just slightly wrong, so there is the correct address, and then the one that has an error in it. If they are both in the same area binder, I can figure that out and "fix it" administratively without coming out to your house twice. If not, I don't have the code numbers that are necessary to do that. This is where the apologies come in! There have been cases where I have personally gone to the same house or apartment twice. I talked to the same person, explained the why of it, apologized profusely, and got the bare minimum info that I needed to go away. I did correct the address, and make a note, as well as filling out a certain form that brings things to the attention of my superiors, so I can only hope that they will put two and two together and figure out that those people have been counted twice.
Another thing I do that's been helpful is to let people know that they can decline any question that they don't feel comfortable answering. Age is a biggie, and so is the question about whether you rent or own your home. Lots of people are relieved to know they don't HAVE to tell me that. I also talk to people about fake Census takers, and applaud them for being suspicious. In this day and age, you need to be cautious. I don't take that personally. I try to make sure that they don't answer any question that they shouldn't. I encourage people to go with their gut feeling.
Anyway, I just wanted to give my two cents. I am a census worker, and I take my job very seriously. I put my heart and soul into it, work seven days a week in the blistering heat to make the count. I actually enjoy it. I've met a lot of nice people, and I try to leave people with a smile. I imagine that I might be the bright spot in their day, with a smile and a laugh, a compliment about something in their yard, or their children or their pet, or whatever I see that I sincerely like. When I leave, I tell people that I have to go and spread more sunshine around our little community. I wish that everyone would do more of that.