Hello, AJ,
I have the same bator. I installed a fan in mine and bought a second without a fan. The fan really does help stabilize the temp and so does changing out the wafer if an issue does develop.
It sounds like you are getting your eggs local from someone you trust, so I would mark it up to irregularities in temp inside your bator. Both of my 1602's hold their temp pretty steady but I can definitely vouch that the still air has hot and cold pockets.
Many very experienced people who use still air recommend actually rotating the position of your eggs on a daily basis so that no eggs sits in a hot or cold air for an extended period of time. I would also note where the eggs that you had hatch in your bator incubated... I will bet there is a pattern.
When it comes to incubating, I am more comfortable using my forced air and saving the still air for hatching. I have successfully hatched quail eggs from start to finish in my still air but I always tried to roll the eggs into a different spot every day, like moving the eggs in the center to the outside and visa versa. It kept the eggs all hatching within a couple of hours of each other.
Definitely read up, there are also some awesome sources here on the web that can help you get a handle on your hatching problem.
As Ms. P has mentioned. definitely calibrate your bator for a couple of days. Go as far as to get a couple of different thermometers and change their placement around, checking to see if they are reading the same variations in the same spots. Also make sure your bator is in a draft free spot, on a flat, smooth surface. Some people will mistakenly place them on a towel or blanket, not realizing that they can be blocking the ventilation holes along the bottom. If that happens, the convection like air movement that should be happening, won't. This will magnify the temp differences.
Last year, I made similiar recommendations to some of the local classes that I donated eggs to and gave them digital thermometers and water weasels. They ended up having hatches as high as 95% and they were using still air incubators. PM me and I can forward you some of the classroom resource sites I found that can greatly help you.