I've just about given up. Doesn't seem like she's going to do anything about the beak issue with the barthuhners and she won't even answer my email about what chicks she sent me in the assortment.She's usually been great when I have been able to reach her. She took 2 weeks to respond to my last email though, and they never answer the phone. I was trying to order some chicks a few weeks back, but I gave up. AND the price she quoted me was much higher than she charged a friend for the same order.