Again, I understand there can be problems. There are tons of things that happen in any industry, including this one. I'm not complaining about there being problems. I'm complaining about how they are resolving and handling those problems.
They are handling them the way I would expect them to.
Bumping other customers' orders in a cascade of ongoing delays is far more disruptive than refunding the money of customers who knowingly took the weather risk of ordering chicks in the winter.