I Hate Nature's Hatchery!!!!!!!!!!!!

[ezee6016]

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I had a great experience with them - they truly do bend over backwards for their customers. April was pretty late to order, this year, if you wanted anything rare. What gets me is that when folks place orders, they don't realize that these are live birds, and especially if you are ordering rare varieties that the hatchery only has a small flock of, they can't just pull the chicks out of their hat! Why hate a hatchery when you are the one agreeing to wait? They REALLY went the second mile for you if they reshipped the order - I have ordered from prettymuch everyone over the years and they will not reship in most cases if the PO messes up and they have limited stock available. They usually just credit you, this time of year. And in all my years of ordering , no hatchery has ever put tracking numbers on the parcels until recently - the ones that do often have large suburbanite/greenhorn customer bases and do it for their peace of mind. We old timers know that once it hits the Post Office now a days, you better just start hoping for the best. (BTW, USPS tracking numbers are a joke, that's why most hatcheries STILL don't use them- just a waste of money.)

But in this case, sounds like the hatchery was the hero, Postal system was the bad guy, and the customer is caught in between.

What kind of birds did you order? Had to be something rare, (and worth it,) because they had all of the common stuff going out each week. (i got a lot of stuff from them this year.)

 

[kulangi]

I think this hatchery is one man show. Got my orders incorrect and Terrible customer service. Will not do business again with hatchery.

 

[JustDawn]

Just used Nature's Hatchery and it ended very poorly. For starters, they didn't send me Russian Orloffs when that was the whole reason I was ordering from them. Also 4 came DOA and one died shortly after getting home. They guarantee 100% live delivery. They sent me speckled sussex instead of Orloffs. I love SS... but I wanted Orloffs. It took me a couple of weeks of sending emails and pictures to them to finally convince them. They said they would re-ship my orloffs and were going to ship me some polish too. I was so excited and happy with them! On another positive note - this first shipment came overnight.

First re-shipment - I called them everyday. I called my post office 3 times a day. When my order didn't come in on Thursday, I called the hatchery. I wanted them to track my order. They said ithey should be here tomorrow. Friday I call my post office 3 times. No chicks. I call Nature's Hatchery and wanted them to track them. They said sometimes it takes 3 days. WHAT? Panic. They won't be open tomorrow. They won't trace it. Fine. Wait. Saturday I call my post office 3 times. They didn't come. Cry. Cry some more. On Monday the hatchery finally tracked them down, dead in a post office in St. Louis. The shipping label got damaged so my babies died in a box. Cry again.

Second re-shipment - they said that never happens and wouldn't happen again. They send out my second re-shipment this week (on Wednesday as usual). Again, I call the post office daily starting Monday to let them know I'm getting a shipment of chicks. I call Natures Hatchery daily to make sure the order is going out, and on Wednesday I call to make sure it went out. I call the postoffice to let them know my chicks should be there on Thursday hopefully, maybe Friday. Thursday I do my 3 calls. No chicks. I panic. I call Natures Hatchery. I really want them to track my birds. They said that they should be here tomorrow. Nightmares of last week are seeping in. Friday, I call my post office 3 times... no chicks. PANIC. WORRY. I call Natures Hatchery in a panic. Nature's Hatchery calls me back and said the post office called them is trying to contact me. Well... why? Post office leaves a message - package was damaged and opened.... chicks dead. NO. NOT AGAIN. CRY.

I call Nature's Hatchery. My order is cancelled. They don't want to ship to me again and I can't go through this again. Cry cry cry. No Orloffs. No Polish. And we started a new coop and covered run for my new polish. I have no little chicks now. I'm upset. My kids are upset.

A little while after getting off the phone from canceling my order... shipping from Nature's Hatchery calls me about my re-shipment for next week. They wanted to let me know that they were out of Russian Orloffs for the year. What? Really? Cry. I told him that my order has been cancelled.

A positive thing about Nature's Hatchery - I love the chicks that survived. They are all very sweet birds and just funny to watch. The RIRs had the best personalities. Just sweet good VERY CUTE birds. I re-homed this shipment because the main reason for ordering was for my orloffs. I just have a backyard flock so I am limited to the number of girls I can have. I just wish I got my orloffs. Also, when I got a hold of someone there, they were always very kind and considerate.

I know I should just be mad at the postoffice, and trust me, I am, but I am also upset at Nature's Hatchery for dropping the ball on their end. If they would have called their postoffice, maybe reshipment #1 would have made it. Who knows. I requested the postoffice information from Nature's Hatchery so I can put in a customer complaint with them too.

I ordered from MyPetChicken and had a WONDERFUL experience. 5 chicks came happy and alive. No problems. All sexed properly. Great Experience. They don't carry Orloffs

.

All I wanted was my Orloffs. Now I want my Polish too. Cry.

 

[b.hromada]

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I'm with you there. I have used Ideal, and they are a good hatchery to go with.

Sorry about all those problems with Natures!

 

[KelBelle]

My Pet Chicken's chicks are sent out from Meyer Hatchery. Just thought I would toss that bit out for those who may be interested in buying in larger quantities and not paying MPC's prices. We ordered from MPC as well and the shipping was great. We had them the next day. One loss in the box and three more later, but I don't think it was anyone's fault other than nature doing her thing. I would certainly order from them again or Meyer if we wanted a larger quantity.