Here are a few questions that will help us find, duplicate, and hopefully resolve the problem:
• What is the URL of the page that you got the error or had problems?
• What were the exact steps you took before having the problem? Please be as specific as possible so we can do exactly what you did. (list the album, pages, what you clicked, what you selected, etc.)
• How long has it been happening? If only one time, what day and time did it happen?
• Which browser and version are you using (eg., Firefox 3.5.9, Internet Explorer 7, etc.)
• Have you logged out, deleted your internet cache / browser history of files, logged back in, and tried again?
• Have you tried a different browser (we suggest Firefox or Chrome)?