I had the same thing happen with my very first order from Murray McMurray. The weather was colder, and they replaced them. They were silkies. I had to order one more time to replace them but still lost at least half of those over a few days. I too felt guilty and gave up and did not order anymore. They refunded my money. I just recently, as of today, got an order from Cackle. All 25 chicks arrived safely, even after being in a box for two days. I have not ordered from Ideal but a friend has. She did not have any problems. I feel the warmer weather is better to order in. Maybe you can pay a bit more and get them shipped in 1 day. Like the others have said, you should be picking them up. The post office should not be delivering them. They called me today at 7:00 AM. I jumped up and went to pick them up. I would definitely call the post office and tell them they are coming and to not open the box. I have had that happen. They should not be opening them up. That is your mail, and it is not good for the chicks either. Good luck on the next shipment. Don't give up!!!