- Nov 1, 2007
- 346
- 12
- 141
Quote:
I do! I do! They go up to MPLS International airport via I35 and fly your way!
I have to say, I have had hundreds if not thousands of chicks from McMurray and I have never had anything wierd like this happen. And, I might add, they have went above and beyond what I have expected so far.
I totally understand Stormchaser's sadness and shock. If you had the chicks like we do, you would know how appauling it is. It's like your scared to go into the brooder because you are going to see more laying there. I too have repeatedly had chicks at this time of year, all from McMurray and with no problems.
McMurray customer service reps are not supposed to diagnose over the phone, and no one did with me. I asked a lot of questions and they were extremely helpful on giving suggestions. The hatchery is really trying to do right by all of us and so far I am very impressed. What else can they do but offer to replace them? Other than me being a customer, they don't know me. I could be some fruitcake trying to get free chicks (which I am not). When I got to the right people, I received 5 star customer service. I will order from them again and again and again. I think in general, their chicks have always been more healthy than other places I have purchased from and the quality normally is exceptional. Geez, even these 115 were great until 12 days old. Their policy states 48 hours after arrival for refunds. They didn't have to replace mine, but I am grateful they did and look forward to getting them Saturday. Hopefully this batch will be A LOT less eventful.
I do! I do! They go up to MPLS International airport via I35 and fly your way!
I have to say, I have had hundreds if not thousands of chicks from McMurray and I have never had anything wierd like this happen. And, I might add, they have went above and beyond what I have expected so far.
I totally understand Stormchaser's sadness and shock. If you had the chicks like we do, you would know how appauling it is. It's like your scared to go into the brooder because you are going to see more laying there. I too have repeatedly had chicks at this time of year, all from McMurray and with no problems.
McMurray customer service reps are not supposed to diagnose over the phone, and no one did with me. I asked a lot of questions and they were extremely helpful on giving suggestions. The hatchery is really trying to do right by all of us and so far I am very impressed. What else can they do but offer to replace them? Other than me being a customer, they don't know me. I could be some fruitcake trying to get free chicks (which I am not). When I got to the right people, I received 5 star customer service. I will order from them again and again and again. I think in general, their chicks have always been more healthy than other places I have purchased from and the quality normally is exceptional. Geez, even these 115 were great until 12 days old. Their policy states 48 hours after arrival for refunds. They didn't have to replace mine, but I am grateful they did and look forward to getting them Saturday. Hopefully this batch will be A LOT less eventful.