MJ's little flock

[Ribh]

I have a hunch Sunday will be delightful. I have no plans whatsoever so I'll do as I please all day.

I don't think @Ribh is spending much time on byc these days and I feel awkward posting to her thread when she's absent, so here's Blossom for Caturday, toasting her ears and paws in front of the fire.

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Please don't feel awkward & post away. I have piles of reading & am technologically challenged. Plus I have a daft sitter I have to keep an eye on.

 

[BY Bob]

I didn't have a great experience taking Mary for her cremation.

She'd been in the freezer, wrapped in her towel with her flowers. I put her in a makeshift cardboard coffin for her final journey.

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On arrival to her pre-booked appointment, they didn't let me in the front door. They sent me to the back door. In the rain. Where there's nowhere to put her down except the ground. So I stood there holding her coffin, my arms getting more and more tired. The whole thing was more than 4kg. I gave up and insisted they let me through, which they did. After that, the experience improved until they wanted to open her coffin and remove her towel. What an idiotic and unfeeling suggestion.

Then I tried to give written feedback via the receipt and the submit button on the online feedback form didn't work.

Sheesh.

Talk about room for improvement.

I'm so sorry. How thoughtless.

When we took Phyllis in there was a special area where we met them. There was a table to place her on and sympathetic conversion. They took our word on her weight. They were very caring. Just as you would hope. Please know it can be done right.

I love the box. Very nicely decorated.

 

[BY Bob]

It was so discordant.

The crematorium is part of a larger animal welfare shelter and they just haven't spent enough time building the bereavement aspect of their services.

Perhaps a Google review so others know what to expect.

 

[Ribh]

I didn't have a great experience taking Mary for her cremation.

She'd been in the freezer, wrapped in her towel with her flowers. I put her in a makeshift cardboard coffin for her final journey.

View attachment 4255014

On arrival to her pre-booked appointment, they didn't let me in the front door. They sent me to the back door. In the rain. Where there's nowhere to put her down except the ground. So I stood there holding her coffin, my arms getting more and more tired. The whole thing was more than 4kg. I gave up and insisted they let me through, which they did. After that, the experience improved until they wanted to open her coffin and remove her towel. What an idiotic and unfeeling suggestion.

Then I tried to give written feedback via the receipt and the submit button on the online feedback form didn't work.

Sheesh.

Talk about room for improvement.

I'm so sorry, MJ `~ both for the loss of Mary & the mess up.

 

[MaryJanet]

I'm so sorry. How thoughtless.

When we took Phyllis in there was a special area where we met them. There was a table to place her on and sympathetic conversion. They took our word on her weight. They were very caring. Just as you would hope. Please know it can be done right.

I love the box. Very nicely decorated.

The previous two occasions I used this cremation service the service was excellent, then OK. Now it's bad. Something isn't right. Common sense is not prevailing.

 

[MaryJanet]

I'm so sorry, MJ `~ both for the loss of Mary & the mess up.

Thanks @Ribh. We did what we could for Mary. The cremation people were very insensitive.

 

[Mother of Chaos]

The previous two occasions I used this cremation service the service was excellent, then OK. Now it's bad. Something isn't right. Common sense is not prevailing.

Is it part of a non-profit? If so, maybe you can let the board know. Otherwise, let the owner know. They might have just hired a dud and need to hear this.

 

[MaryJanet]

Is it part of a non-profit? If so, maybe you can let the board know. Otherwise, let the owner know. They might have just hired a dud and need to hear this.

It's a non-profit. I have already considered reaching out to the board and I may do so. I'll be very observant of the welcome I'm given when I go to pick up her ashes.

 

[Mother of Chaos]

It's a non-profit. I have already considered reaching out to the board and I may do so. I'll be very observant of the welcome I'm given when I go to pick up her ashes.

After I posted that, I realized that I was in my mom mode and trying to tell you what to do. I apologize for that.

If the core of the non-profit is good, they’ll be grateful for any feedback, I’m sure.

It still makes me crazy that someone could be so casual and snippy and dismissive of someone in your position. People, arghh.

 

[MaryJanet]

After I posted that, I realized that I was in my mom mode and trying to tell you what to do. I apologize for that.

There's something about social media platforms that leads us to forget we are talking to people who know more about their own context than we do, something I've been very guilty of in my early posts on @BY Bob 's Fluffy Butt Acres thread.

If the core of the non-profit is good, they’ll be grateful for any feedback, I’m sure.

I think so. Only half of their replies to 1 star reviews on google are tone-deaf, so it seems someone is being reflective and thoughtful.

It still makes me crazy that someone could be so casual and snippy and dismissive of someone in your position. People, arghh.

Yeh, it was a really poor effort on their part.