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I've had mixed results with my hatches but usually the eggs have arrived unbroken. Only once did I get a broken egg in a shipment and it was an "extra" so perhaps it overloaded their normal shipping practices.
My hatch rates are all over the place too and mostly due to user error with the Hovabator 1602n. The very first time we ever hatched was one dozen White Leghorn eggs and we ended up with six chicks hatching. Turned out to be one pullet and four cockerels (one chick died shortly after hatching).
This recent hatch I tried the "dry" hatch method and I don't know if it was a better way but it certainly did produce four chicks out of the potential 11 eggs at lockdown.
The humidity that will bring you the most successful hatch will greatly depend on where you are and how far your eggs travel....... example: I had been having very bad hatches with the dry incubation method, like 2 out of 48 of my own eggs lots of late deaths, but I am at almost 6000 feet above sea level in colorado, very dry climate. So after some reading I decided to follow the manufacturer recommendations. I was lucky the eggs I ordered were only one state over, maybe 6 hours drive, and only came up in altitude about 1000 feet or so. I ordered 12 he shipped 17 I managed to hatch 10! Wow! One died the next day but I still had 9 out of 12 paid for so I was very happy. The short answere is to talk to people close to you and find out what is working in your area.
I wish I had advice as my first batch of shipped eggs are in the incubator as well. I'm only on day 4. I did not candle mine before I set them. I'm trying to be good and not fool with them to much. I hope you have a great hatch!