I'd be interested in how that ended up resolving (buyer last mentioned wanting a refund but no further comments) - reasonably, you'd think after spending $200 on something faulty, the buyer would contact the company to make things right, but... who knows.I agree that the Ador seller can be quite rude. A few months ago I was researching automatic openers and I came across this response to a customer complaint on BYC (screenshot attached): https://www.backyardchickens.com/reviews/adorstore-ador1.11516/#sc-comment-6965
After seeing that I decided I couldn't support the company and I ruled out the Ador.
For me, I wanted a door with a timer and was guillotine style (which knocked a number of options out), so I just went with the door that fit both criteria.