personal account info

Discussion in 'Website Announcements, Feedback, Issues, & Guides' started by OrpingtonManor, Dec 19, 2010.

  1. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    I got my 2011 Calendar. [​IMG]

    Then, I got another one that I didn't order. [​IMG]

    ...sent to an address that I lived at more than 5 years ago, long before I got chickens. I lived at my dad's house back then, so I still got the second calendar. I didn't put it on the order form, and it isn't associated with any of my accounts anymore.

    How does BYC get our personal info? Is there a way for us to verify/ clarify?
    Last edited: Dec 19, 2010
  2. ranchhand

    ranchhand Rest in Peace 1956-2011

    Aug 25, 2008
    Good question!

    Were you charged for the second one as well?

    Verify, clarify or nullify?

    Hi Steff! [​IMG]
    Last edited: Dec 19, 2010
  3. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    Quote:Good question! I don't know, but I don't think so. I'll have to check.

    eta - Hi Ranchie!! I like that *nullify* addition. Eggsactly!!
    Last edited: Dec 19, 2010
  4. DuckLady

    DuckLady ~~~Administrator~~~BYC Store Support Staff Member

    Jan 11, 2007
    NE Washington State
    Steffanie, it looks like I pulled your order right off PayPal from a computer that I cannot access the shopping cart program from as I was packing other orders. Then I forgot I sent you a calendar later and sent another one using the shopping cart program when I was back in my office.

    Your paypal address is not the same as the one you used in the shopping cart.

    Please update your paypal address. You were not charged for the second calendar.

    We ONLY get info about your addresses, etc, from the info you provide. We do not look people up in the phone book, buy email lists or anything like that.

    If your paypal info is not up to date, these things will happen. I try to look and see if the addresses match, but sometimes I miss things, especially if I pull an order off PayPal and the address is not the one you used in the store.
  5. Sir Birdaholic

    Sir Birdaholic Night Knight

    WHEW, an administrators job would drive me batty. I'll stick to being "class clown"....much easier. Keep up the good work!
  6. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    Wow, didn't realize my paypal account address was different. I guess I've had it a long time. I wonder why this never came up before. Thanks for the heads-up, Terrie. [​IMG]

    Hey, Nifty!! PM me your address and I'll bring back the extra calendar when I'm Christmas shopping in the next couple of days.
  7. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    No way, you are now tasked to find another BYCer to give it to! [​IMG]

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