I've placed two orders with them. The first was a small order of 4 chicks. Second was an order of 25 RIR pullets (they sent 26). Both orders arrived on time with no DOA chicks. However things to be aware of. Once you place an order, there is a $10 charge to cancel the order. What annoyed me about this was that right after placing the order, I found some chicks locally and decided to cancel the MPC order. Keep in mind that my delivery date was six weeks away. A chick only needs 3 weeks to incubate. Yet they were going to charge me $10 to cancel because "they need to spend resources to find new homes for my abandoned chicks". Coming from eggs that haven't even been laid yet. I found this a little unscrupulous. If they truly didn't get any more orders, all they needed to do was set 4 fewer eggs and there wouldn't BE any abandoned chicks. Anyway, I decided not to cancel the order and was happy with the chicks that arrived. In the second order of 26 RIR, three had bung legs and eventually had to be culled since they weren't mobile enough to get to food/water on their own.