I can totally relate.
There is a good feed store near me that has been around for at least 60 years. The owner is nice and reasonably knowledgeable.
They used to have these two young men as help who were polite, quiet, experienced, knew what you wanted and where to find it, and always loaded your stuff into your car for you.
Once I bought cattle panels there and they did the best job ever strapping those things into my truck.
Now, they have new help. No idea why. But these new people seem to have no clue. I would bet they don't know the difference between grower pellets or layer pellets. I went there and asked for 18% layer pellets. A clueless new guy wheels 15% layer pellets out onto the loading dock and leaves the bag under the edge of the roof where melting snow drips water onto it. I tell them it's the wrong bag. New guy says it's the only kind they sell. I have to explain that I just bought 18% there last week. New guy wheels wet bag back onto store. Comes out with 18% bag, leaves it under the dripping overhang. I quickly grab it so it doesn't get any more water on it, getting dripped on myself in the process. Thanks, Mr.
They may begin loosing my business if they keep on going downhill like that.