I am beginning to hate the "service" industry. I was supposed to have carpet installed in my office today. They were picking the carpet up in Sacramento yesterday afternoon and would be here at 9:00 a.m. today to install. If they would be later than that they "would call me" yesterday. No call of course, and no installers today of course. I called them when the store opened at 9 a.m. only to be told "Well they have to go to Sacramento to pick up the carpet. How can you expect them to be there at 9 a.m.?" Are you kidding me? He was the jerk that gave me the information yesterday! He now tells me "it will be a few hours because once they get down to Sac the carpet has to be cut, then there's lunch, yada, yada, yada. This is a 12x12 piece of glue-down short loop commercial carpet that I could have installed myself in an hour if I could breathe while bending over! There is always an excuse. The customer is always wrong. And their time is way more important than my time. Now I can't run errands or walk away from hearing distance of the doorbell or phone. My furniture has been outside for days and I need to get it moved back inside the house. Well, they messed up big time. We were just about ready to bite the bullet and get all the cheap white carpet replaced in the entire 3,200 sq ft house. Guess who won't be getting that job!