Me too. Our heat pump starting failing. We were expecting our coldest night so far. Called a company Monday morning. He came out Mon afternoon. While he was checking it out, it started snowing.

Expensive to repair. It has given us problems ever since it was installed in 2017. Still had some warranty but only some of the parts were covered. None of the labor. We opted to get a new one, better made and more energy efficient.
WOW! Things have gone up. My checkbook said ouch! Merry Christmas to us! Thankful we had a little back up heat in the mean time and it was only a dusting of snow.
I agree. I just don't like when you call a customer service center and you get someone who has such a strong accent you can't understand them. It is difficult to communicate with them.
That did not use to happen so often. It seems to happen a lot now.
This is exactly what happen in my small home town. I try to avoid wally world but choices here are slim without a long drive.